Convert, Engage & Retain on Official WhatsApp API
Supercharge your D2C brand and e-commerce store with automated WhatsApp marketing broadcasts, interactive product catalogues, 24/7 AI chatbots, and multi-agent live chat support. Reduce RTO by 35% with smart automated address verification.
🎉 Order Confirmed #IS-8921
Hi Priya! Your order of Urban Leather Bag (Brown) is booked.
Would you like to track your live delivery or explore our matching accessories?
Can I change my delivery address to Office?
10:46 AM • ✓✓🤖 Sure! Please send your complete office address with landmark and pin code. Our automated NDR bot will update Delhivery rider runsheet instantly.
5 Ways Lighthouse Multiplies Your E-Commerce Sales
Unlike generic email marketing with 15% open rates, WhatsApp gives you 98% open rates and 45% click-through rates.
1. High-Converting Broadcasts
Send personalized flash sale offers, new arrival alerts, festive discount coupons, and abandoned cart reminders with rich media images and one-click CTA buttons.
- Automated abandoned checkout recovery
- Segmented user list targeting
2. In-Chat Catalogues & Cart
Showcase your store inventory directly inside WhatsApp. Customers can browse products, select size/variants, and checkout with UPI or Cash on Delivery without leaving the chat.
- Auto-sync with Shopify / WooCommerce
- 1-Click UPI & COD payment collection
3. 24/7 Intelligent Chatbots
Automate 80% of customer support queries instantly. Answers questions about live tracking, return policies, product sizing, and order cancellations round the clock.
- Real-time live AWB tracking bot
- Natural language multilingual AI
4. Multi-Agent Team Inbox
Empower your customer support and sales team with a shared single WhatsApp number. Assign conversations to specific agents, add private internal notes, and track resolution SLA.
- Unlimited support agents on 1 number
- Role-based access and chat routing
5. Automated NDR & RTO Reduction
When a courier delivery fails (customer unavailable / wrong address), Lighthouse instantly messages the customer to confirm a new delivery slot or corrected address, saving return costs.
- Cuts RTO losses by up to 35%
- Auto-updates courier API runsheets
6. Reviews & Repeat Sales
Trigger automated NPS feedback and photo review requests right after delivery confirmation. Offer instant discount coupons on next purchase to drive repeat retention.
- Automated post-delivery review flows
- Cross-sell & upsell automated triggers
Why Top D2C Brands Choose IndiShipping Lighthouse
See the massive difference in customer engagement metrics.
| Metric / Channel | IndiShipping Lighthouse (WhatsApp) |
|---|---|
| Average Open Rate | 98.0% |
| Click-Through Rate (CTR) | 45.0% - 60.0% |
| Checkout Abandonment Recovery | 28.4% Recovered |
| Two-Way Customer Chat | Instant Real-Time Chat |
| NDR Delivery Issue Resolution | Automated Instant Reschedule |