Refund & Cancellation Policy
Effective Date: January 1, 2026 • IndiShipping Logistics Technologies Pvt Ltd
1. Shipment Cancellation & Freight Reversal
Merchants can cancel booked consignments at any time before the carrier pickup agent scans the package at your warehouse or pickup point. Upon cancellation, the deducted freight charge is immediately credited back to your prepaid wallet balance.
2. Wallet Recharge Refunds
Unutilized prepaid wallet balances can be refunded to the original payment source upon merchant written request, subject to verification and settlement of any pending weight discrepancies or carrier freight adjustments.
3. Lost or Damaged Shipment Claims
For shipments confirmed lost or damaged in transit by our courier partners, indemnification will be processed in accordance with the declared consignment value and carrier SLA guidelines within 7–14 business days.